Frequently Asked Questions

To ensure that your shopping experience is safe, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are browsing in secure mode.

We ensure the highest level in protecting your personal data and privacy. Therefore we use reliable encryption technologies. Your order and credit card details are transmitted in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. For all details, please check our Privacy Policy.

Generally, a cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. They are designed to assist your shopping and are therefore nothing to worry about.

We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit our Online Store - your name will appear in a welcome message at the top left hand corner of the website. You will be able to save your settings from your previous MCM visit. When you proceed to purchase, you will be prompted to enter your e-mail address and password, while being able to review your shipping and payment details prior to completing your order.

Please be assured that your personal information & data are kept private and confidential, and will not be rented or sold. Please note that MCM may use your contact details to inform you about new arrivals, exclusive products and services via e-mail. If you would prefer not to receive these updates, please unsubscribe from our newsletter service.

Click here to read our Privacy Policy in full.

Have a question or concern? Our Customer Service team is available Monday to Friday from 9 a.m. until 8 p.m., excluding Bank Holidays.

CALL US 00800 8888 1976