Frequently Asked Questions

MCM offers complimentary standard shipping on all orders. Additionally, we offer expedited services within - the costs & conditions are as follows:

• Store pick-up – CHF 0.00
(All the online orders within Switzerland can be collected from MCM Boutique in Münsterhof 13, Zurich - by selecting this delivery method on the checkout)

• Swiss Post – Priority – CHF 0.00
(Order received within 1 - 2 business days (from the time you receive shipping confirmation email)

• Swiss Post Express Moon* - CHF 10.00 ( non-refundable)
(Order received the next business day before 9AM)

• * For the Swiss Post Express Moon orders, the order must be placed before 13.30 CET (Mo-Fri) and pass internal credit approval for the parcel to be send on the same day
• MCM will only deliver your package to the address that was requested when your order was placed. We don’t re-route any packages
• Please note that we require an adult signature for all deliveries and therefore do not ship to PO Boxes
• Please note that these services are unavailable for Saturday and Sunday delivery
• Please note that orders are not processed on Saturdays or Sundays or during public holidays

MCM Online store is currently available in United States, Korea, Austria, France, Germany, Switzerland and United Kingdom. Please note that in Europe we only ship to Mainland of each country. Any orders placed outside of our delivery destinations will be automatically cancelled.
Please note that we will continue to expand to additional countries.

Yes, we offer two options for shipments to addresses within those European markets that we ship to. Please see the express shipping fees in our Shipping & Returns page here.

Your order will be shipped in a neutral box to protect your shipment from theft. Your order will be wrapped in tissue paper and packed in special MCM paper bags or boxes. Accessories and shoes will be boxed while handbags & large leather goods will be delivered in an MCM fabric bag for protection.

Our Customer Service team is available Monday to Friday from 9 a.m. until 8 p.m., excluding Bank Holidays.

CALL US 00800 8888 1976